i seldom rude to ppl ... i have always been nice and polite, when i am a friend, a customer, etc...
i am in service line, i dun wan ppl treat me badly so i am not rude to others when i am a cust!
Today, i had 2 cuts scolding me/arguing with me over minor thing...
1st ,
Asked y is his contact number, a old number that he had cancelled long ago with SH.
Advised that, services that he had sign or cancelled will not be your information that you 1st had with us.. if only you inform us that u wan to update ur information, then it will be updated on the system...
he said no, if a sign is cancelled, the contact number should be remove!
Told him, if your contact num belong to other company, we will not know if u cancelled.
He refused to accept!
2nd
Yesterday, i started to teach a new temp, so today is his 2nd day @ work serving cust! He was left alone to serve cust in the evening as i have some paper work to do. So when i am done with my paperwork, i return to him.
He has already pressed a Q and started to serve cust. I stood behind him and he turn to me that, this cust want to do a trade in.
As he has nv do any trade in b4, i told him to the phone to get the technician to do a check. we walk to the side where the technician is and taught him on the process. We return to the counter, told the cust that, t/i no pro but will need to have the charger before we could do the trade in.
Forgot to say, the "HE" is not the sub @ all, is the sub's husband. He said he wan the paper work to be done and tmr he will just take the phone, pay and go. Advised that it is unable as we will need to send the application by system and no charger.
Provided 2 alternative. he rejected and SCOLDED me for coaching the new staff infront of him. Any coaching should be done behind! But to what i remember, i did not coach the staff @ all infront of him and only assist him. I taught him how to do the trade in and how does the trade in work @ the side. which is at least 20 steps away.!
I jut feel that he is picking on me...
He asked to speak to manager for expection. exception was made.
Stupid him, told my new temp that, "do you know that, a ST manager is being punched? is punched by me!"
He even "practise" his golf skill @ sales floor!
I wish he had told me that he had punched ppl and punched me... than i can 发挥my我飞到最高最远 skill!
lately voting are going on... i hope those member that want ppl to vote for them, dun behave like all those ugly cust that i had served or they are 1 of them. else the country might have problems!
